The Management of Sky Bank (SL) Limited wishes to address a video currently circulating on social media which alleges that officers of the Bank underpaid a Chinese customer.
The Bank categorically states that the incident portrayed in the video did not occur at any of its branches nationwide. The video is considered a deliberate and malicious attempt to tarnish the Bank’s longstanding reputation for integrity, professionalism, and transparency—values it has upheld throughout its 18 years of operation in Sierra Leone.
Upon becoming aware of the video, Management immediately initiated a comprehensive internal review. The findings confirm that:
• No customer, including the individual depicted in the video, has lodged any complaint of underpayment.
• A thorough review of CCTV footage across all branches revealed no record of the alleged incident.
Sky Bank (SL) Limited remains fully committed to maintaining the highest standards of banking service and operational integrity. We reassure our valued customers and the general public that appropriate measures are continuously in place to prevent and address any form of misconduct.
Customers are, however, encouraged as a matter of good practice to carefully count and confirm all cash received at the point of withdrawal before leaving the banking hall.
While the Bank regrets any concern or inconvenience caused by the circulation of this misleading content, we urge the public to disregard the video and rely on verified information from official sources.
We thank our customers and stakeholders for their continued trust, loyalty, and understanding.
Signed
Management
Sky Bank (SL) Limited
