This move is among the numerous development plans of the New Administration and it is geared towards enhancing quality service delivery with a customer friendly staff.

Ibrahim Sannoh Deputy Executive Director SLRSA Said that developing a positive relationship with customers through high-quality service benefits the Authority and the Public(s). He noted that clients will tell directly what they want.

“Listening to clients gives us the opportunity to change our product or service to meet their satisfaction.” Mr. Sannoh said.

Abdul Karim Dumbuya, Public Relations and Outreach Manager SLRSA said that management is working tirelessly to ensure that products and services are easily accessible by the public.

“Quality Service Delivery Is at the center of the operations of the SLRSA.” Mr. Dumbuya said. He added that the Authority is doing everything within its mandate to rebrand the image of the Authority. He admonished the public against using the service of middle men/Agents as that in itself is a recipe for corruption. He urged the public to utilize the Customer Service Center.