The National Civil Registration Authority (NCRA) will today 30th January, 2023 officially launch and produce the Securitised and Multi-Purpose Biometric Identity Cards countrywide.
Over the weekend in Freetown, staff of the ID Production Team received training targeted front line staff that will be attending directly to customers.
The training forms part of the Authority’s effort to improve on staff readiness for employee-customer relations and to create a positive energy mindset of staff in dealing with customers during and after service delivery.
Director General of the NCRA; Mohamed Mubashir Massaquoi, said the conduct of the training is timely as staff will be expected to interact well with people from different backgrounds and walks of life.
“After this training, staff are expected to display a positive and respectful approach towards customers coming for ID cards and other services,” said DG Massaquoi.
Staff were also admonished to be good ambassadors of the Authority as their approaches towards customers will leave a lasting impression on the minds of customers about the level of professionalism of NCRA staff.
“People have waited for far too long for National ID Cards, and as a responsible government, we are about to deliver on our promise to the people of Sierra Leone. Lots of resources have been put in the processes and various stages to make sure that these securitised and multi-purpose biometric ID cards become a reality,” DG Massaquoi informed the meeting. ()
“And we are hopeful for a successful implementation of the ID Production and Issuance. So, as colleagues, all I ask of you is the utmost display of the highest level of honesty and integrity; represent the Authority responsibly and perform your duties to a reasonably acceptable standard,” he furthered.
The director general encouraged staff to observe due diligence on their part as he is also lobbying for staff welfare after the official launch today 30th January 2023.
“I am strongly putting a case across to the government on your behalf for housing and medical allowances. With your support, I am hopeful they will be approved, so let us give our best.” Mr. Massaquoi added
He however, emphasised that he will not compromise inactive attitude from any staff as necessary disciplinary measures will be instituted against any staff found wanting.
Deputy Director of Identity Management, Mohamed Konuwa said that staff customers’ issues may unavoidably arise, but he admonished staff to always channel customers’ concerns to their supervisor for onward communication with top management.
“Whatever that has to do with the modification of a customer’s data, only the NCRA can effect changes to them. So always refer them to visit the headquarters for the necessary procedures.” Mr. Konuwa stated.
